More and more technology-based organizations are moving towards having an in-house employee write their user documentation. This book provides readers with a step-by-step strategy to writing and describing technical procedures. Designed to support professionals working on a project, this book includes complete programs for readers to work on and a full set of project tracking forms as well as a broad range of examples, including Windows-style pages and screens and award-winning examples from Technical Communication competitions. This is an ideal reference and learning tool for professionals who are required to write user documentation. Part of the Allyn & Bacon Series in Technical Communication, edited by Sam Dragga (Texas Tech University).
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