- Category: Books » Business & Economics » Development - General
- Format: Hardcover Learn more about the Hardcover format using Tower WIKI.
- ISBN: 0470196122
- WAPI (Tower ID): 111389274
- Release Date: May 2, 2008
- Average Customer Review: There are no customer reviews yet. Be the first to write a review!
- Tower.com Sales Rank: #102695 in Books (See Top 100 Books Bestsellers)
- #3955 in Business & Economics (See Top 100 Business & Economics Bestsellers)
- #3 in Development - General (See Top 100 Development - General Bestsellers)
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Product DescriptionRun a Quick Search on "WHAT'S THE SECRET?" by John Dijulius to Browse Related Products:Browse more products related to "WHAT'S THE SECRET?"Browse more products related to "John Dijulius"Annotation"What's The Secret?" finally answers the question and reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right. But this book doesn't just reveal what the best customer service companies do; it reveals how they do it. After all, that's the hard part. Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse. If You Enjoy "WHAT'S THE SECRET? (Hardcover)", May We Also Recommend:Customer Reviews for "WHAT'S THE SECRET? (Hardcover)" by John Dijulius (Author)There are no customer reviews yet. Be the first to write a review! Development - General Bestsellers
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