What Were They Thinking? (Hardcover) ~ Steve Adubato (Author) Cover Art

What Were They Thinking? (Hardcover)

By: Steve Adubato (Author)


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Publisher's note

Some corporations spend millions of dollars on so-called acrisis communication plans.a Others offer lip service, avoiding the subject like the plague. They simply hope for the best, praying that they never face a crisis. Either way, as Steve Adubato says, aWishful thinking is no substitute for a strategic plan.a

Nationally recognized communication coach and four-time Emmy Awardawinning broadcaster Steve Adubato has been teaching, writing, and thinking about commA-unication, leadership, and crisis communication for nearly two decades. In What Were They Thinking? Adubato examines twenty-two controversial and complex public relations and media mishaps, many of which were played out in public. Among cases and people discussed are:

The Johnson & Johnson Tylenol scare: Perhaps the best crisis management ever

Don Imus: Sometimes saying asorrya is too little too late

Former Attorney General Alberto Gonzales: Authority does not put you above questioning

Bill OaReilly: Know when to stop defending yourself and save face

Former EPA Administrator Christie Whitman: Proof that your written words can come back to haunt you

Hurricane Katrina: A natural disaster that led to a larger governmental disaster

The Catholic Churchas pedophilia scandal: Denial wonat get rid of the skeletons in your closet

Arranged in short chapters detailing each case individually, the book provides a brief history of the topics and answers the questions: Who got it right? Who got it wrong? What can the rest of us learn from them?



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