Service Management for Dummies (Paperback) ~ Fern Halper (Author) Cover Art

Service Management for Dummies (Paperback)

By: Fern Halper (Author), Judith Hurwitz (Author) and Marcia Kaufman (Author)

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Publisher's note

"IT Service Management For Dummies" provides practical guidance on delivering and managing IT services in an effective and efficient manner presenting a proactive and pragmatic approach to IT service management. The book delivers a workable definition of what exactly an IT service is and how it can be defined and used in practice for the IT managers and business users. The book begins by defining ITSM and working to determine how it fits into an organization then moves into practical advice on making it happen.

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