- Category: Books » Computers & Internet » Programming - Software Development
- Format: Paperback Learn more about the Paperback format using Tower WIKI.
- Publisher: Emereo Pty Ltd
- Number of Pages: 404
- ISBN: 1921573961
- WAPI (Tower ID): 113447991
- Release Date: April 30, 2009
- Average Customer Review: There are no customer reviews yet. Be the first to write a review!
- Tower.com Sales Rank: #932777 in Books (See Top 100 Books Bestsellers)
- #16986 in Computers & Internet (See Top 100 Computers & Internet Bestsellers)
- #821 in Programming - Software Development (See Top 100 Programming - Software Development Bestsellers)
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Product DescriptionMore Books by Gerard Blokdijk (Author)Run a Quick Search on "Itil V3 Malc - Managing Across the Lifecycle of It Services Best Practices Study and Implementation Guide" by Gerard Blokdijk to Browse Related Products:Browse more products related to "Itil V3 Malc - Managing Across the Lifecycle of It Services Best Practices Study and Implementation Guide"Browse more products related to "Gerard Blokdijk, Ivanka Menken and Tim Malone"AnnotationThis book centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines: * Identify key business and management issues in IT Service Management * Manage the planning and implementation of IT Service Management * Implement Strategic Change Management and Risk Management * Handle organizational challenges and assess services * Prepare for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. This book is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Required credits from ITIL v2 or v3 qualifications are needed to take the Managing Across the Lifecyle Certification Exam. Contents: It Service Management * The Four Perspectives (attributes) Of Itsm * Benefits Of Itsm * Business And It Alignment What Is Itil? * The Service Lifecycle * Mapping The Concepts Of Itil To The Service Lifecycle * How Does The Service Lifecycle Work? * Specialization & Coordination Across The Service Lifecycle Common Terminology * What Are Services? * Processes & Functions Principles Of Service Management * Business Units And Service Units * Types Of Service Providers * Agents * Encapsulation * Monitoring And Control Of It Service Management Service Strategy * Objectives Of Service Strategy * Benefits Of Service Strategy * Service Strategy Interfaces With Other Service Lifecycle Phases * Major Concepts Of Service Strategy * Service Portfolio Management * Financial Management * Demand Management * Challenges, Critical Success Factors And Risks Of Service Management Service Design * Objectives Of Service Design * Benefits Of Service Design * Five Major Aspects Of Service Design * Service Design Interfaces With Other Service Lifecycle Phases * Service Level Management * Service Catalogue Management * Supplier Management * Availability Management * Capacity Management * It Service Continuity Management * Information Security Management Service Transition * Objectives Of Service Transition * Benefits Of Service Transition * Interfaces To Other Service Lifecycle Phases * Transition Planning And Support * Change Management * Release And Deployment Management * Service Validation And Testing * Service Evaluation * Service Asset And Configuration Management * Knowledge Management Service Operation * Objectives Of Service Operation * Benefits Of Service Operation * Interfaces To Other Service Lifecycle Phases * Principles Of Service Operation * Event Management * Incident Management * Problem Management * Request Fulfillment * Access Management Itil Functions * The Service Desk * Technical Management * It Operations Management * Application Management And Much more.. If You Enjoy "Itil V3 Malc - Managing Across the Lifecycle of It Services Best Practices Study and Implementation Guide (Paperback)", May We Also Recommend:
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