I Hear What You Say, but What Are You Telling Me? (Hardcover) ~ ... Cover Art

I Hear What You Say, but What Are You Telling Me? (Hardcover)

By: Barbara G. Madonik (Author)


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Review

"It is a useful guidebook that should be read several times to capture its wealth of information." (The Texas Mediator, Fall 03)

Publisher's note

Written for dispute resolution professionals, this handy resource offers guidelines for understanding and analyzing non-verbal communication in a variety of conflict situations including business-to-business, family practice, legal disputes, and criminal prosecution.

I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.



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