Shipping Information

Shipping rates are based per item purchased.

* Tower.com no longer ships to P.O. Box addresses. Please provide a physical address to ensure no shipping delays from time of order. *Tower.com will ship to APO/FPO addresses with our standard service, however there will be shipping delays and weight and size restrictions will apply. Some items cannot be shipped to APO/FPO addresses.

Due to the nature of the service and your destination address, we will allow up to 30 business days for final delivery.

Next Day & Two-day Delivery Service Options

Tower is pleased to offer within the Continental U.S. Next day and Two-day delivery options for all orders. This option is not available for APO/FPO and P.O. Box addresses. The estimated time frame for Next day shipping is one business day and for Two-day shipping is two business days to arrive upon shipment. Please note that shipment from Tower is dependant on item availability rather than order date.

Standard, Expedited & Priority Services

All Standard, Expedited and Priority service orders placed within the Continental U.S. are shipped with United Sates Postal Service (USPS).

Priority shipping takes an estimated 2-4 business days, Expedited shipping takes an estimated 5-7 business days and Standard shipping takes an estimated 8-15 business days to arrive upon shipment. Please note that shipment from Tower is dependant on item availability rather than order date. Due to the nature of these shipping services and your destination address, we will allow all three services up to 21 business days for final delivery.

If you wish to get your items faster, please select Next day or Two-day shipping. Please note that changing the shipping speed will not improve the shipping date, only improve the delivery service.

International Service

International shipping takes an estimated 5-15 business days to arrive upon shipment. Please note that shipment from Tower is dependant on item availability rather than order date.

Due to the nature of the service and your destination address, we will allow up to 30 business days for final delivery.

Please note that all shipments to countries outside of the U.S. may be subject to custom duties, taxes, and fees levied by the destination country. As the import of record in the destination country, the recipient of the shipment is responsible for all duties, taxes and subsequent fees due.

Customer Care:
For US and Canadian Customers: 1-800-ASK-TOWER (1-800-275-8693)
For International Customers: +1-514-315-9145
All Telephone Support available Monday-Friday 9:00 to 6:00 pm PST

Email:  [orders@tower.com] 

 [Return to the Top] 

Want to order with Tower.com? Shipping costs for orders from Tower.com are calculated per item and depend on your location, the type of products you choose and the shipping methods you prefer.

Shipping Rates: U.S. Customers

All products are now eligible for Tower Two-Day and Next-Day Delivery services. Two-Day and Next-Day shipping is calculated per item and available only to U.S. Customers at this time.

Take advantage of our improved SHOP N' SAVE shipping service - When you purchase over $25.00 in Tower.com product, we will ship your items at standard delivery rate to anywhere in the domestic United States. Some restrictions may apply.

Shipping Rates: International Customers (including Canada)

 [Return to the Top] 

Please note, we are no longer able to provide shipping to P.O. Box addresses. Please provide an alternative physical address and we will gladly dispatch your order!
If you have any questions regarding the shipping address, please visit the  [United States Postal Service]  and verify the address.

Colleges and Universities
To ensure that your order is received by the campus, provide the following:

1. Address Line 1: Name of College or University
2. Address Line 2: Physical Street Address (If applicable, include a building name, letter or number, dormitory name, letter or number and department name, letter or number).

Business Addresses
To ensure that your order is delivered to the proper address, provide the following:

1. Address Line 1: Name of Business
2. Address Line 2: Physical Street Address (If applicable, include a suite name, letter or number, room name, letter or number and floor number).

Apartments/Duplex
To ensure that your order is delivered to the proper address, provide the following:

1. Address Line 1: Physical Street Address
2. Address Line 2: Apt. Number

 [Return to the Top] 

Please remember that the following holidays may delay order processing and/or shipping:

• New Year's Day: January 1, 2008
• Martin Luther King, Jr. Day: January 21, 2008
• Presidents Day: February 18, 2008
• Good Friday: March 21, 2008
• Memorial Day: May 26, 2008
• Independence Day: July 4, 2008
• Labor Day: September 1, 2008
• Columbus Day: October 13, 2008
• Veterans Day: November 11, 2008
• Thanksgiving: November 27, 2008
• Christmas: December 25, 2008

 [Return to the Top] 

Next day & Two-day Delivery Times

Orders shipped through Next day shipping are due to arrive the following business day and orders shipped through Two-day shipping are due to arrive in two business days. This service is not available for international, APO/FPO and P.O.Box addresses.

Standard, Expedited & Priority Services

For all three services we will allow up to the following delivery times from the original shipment date:

• 21 business days for orders placed within the Continental U.S
• 30 business days for packages shipped to Alaska, Hawaii, a US territory, Canada or a Military address (APO/FPO)*
• 30 business days for international shipments.

*Please note that shipping to APO/FPO and P.O. Box addresses will be delayed and size and weight restrictions may apply. Some items cannot be shipped to APO/FPO and P.O. Box addresses.

What happens if the estimated delivery time has passed and the order has not arrived?

If you order still has not arrived after the delivery times listed above, please check the following options:

• All Next day and Two-day shipping orders are shipped with DHL. Please refer to the tracking number provided with your order. If tracking indicates that the order is delivered, please check to make sure the package was not left with another family member, landlord, building manager, or placed outside your address e.g. porch
• If the tracking information indicates the package is being returned to the shipper, it may have been undeliverable to your address or there have been multiple failed attempts at delivery. In no circumstances are these orders eligible for shipping refunds.
• If the tracking information is blank, please email us: orders@tower.com
• If your order was shipped with Standard, Expedited, or Priority shipping through USPS, no tracking numbers are available. Before contacting a Tower representative, please contact your local Post Office to ensure that the package is not being held.
• All orders are assumed delivered if Tower is not contacted within 35 days of original ship date and are not eligible for shipping refunds.

Phone:
For US and Canadian Customers: 1-800-ASK-TOWER (1-800-275-8693)
For International Customers: +1-514-315-9145
All Telephone Support available Monday-Friday 9:00 a.m. to 6:00 p.m. PST

Speak with a non-automated, living and breathing Tower.com Team Member!

 [Return to the Top]