Tower.com Returns Policy

For US and Canadian Customers: 1-800-ASK-TOWER (1-800-275-8693)
For International Customers: +1-514-315-9145
All Telephone Support available Monday-Friday 9:00 a.m. to 6:00 p.m. PST

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At Tower.com we have Full Refund Returns or Preference Returns:

Full Refund Returns

1. Incorrect Item
   Tower.com will refund your payment for an item that was erroneously shipped if the returned item is undamaged and new/unopened (still in original plastic wrap*)
   
   
2. Not-As-Advertised on Tower.com
   If the item you received is not as advertised on Tower.com due to evident incorrect information posted online, you may return it, undamaged and new/unopened (still in original plastic wrap*)
   
   
3. Defective Item
   Tower.com will refund your payment for a defective item when the item is returned with all of its original packaging and contents

Preference Returns

Preference Returns, Changed-My-Mind Returns, Already-Have-It Returns, My-Friends-Don’t-Know-What-I-Like Returns and all other reasons for returning your item.

Oh, we’ve been there: opening up a package and seeing something you do not want! Why keep it as a disappointing reminder? Just contact a Tower Team member to begin the process of returning your item if it is undamaged and new/unopened (still in original plastic wrap*). You will be refunded for the item only less shipping charges. Tower.com cannot make an exchange for a different item; a new order will have to be placed if you wish to receive a different item.

Please Note: We are unable to process any returned items that do not include our authorized return shipping label. Please see our Return Procedure below for easy instructions on how to complete your return.

*All items in stock are NEW. However, we know that a small selection of quality titles do not arrive sealed in plastic wrap.

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1. You must have your return authorized by a Tower Team member (email reply@tower.com or call 1-800-ASK-TOWER - For International Customers: +1-514-315-9145)
   
   
2. You will be sent an authorized shipping label to be attached to your package for tracking and processing purposes
   
   
3. Send us your return. We promise you’re still our friend!
   
   Because all items are subject to review, returns can take:
   - Up to 60 business days to be processed during the normal year
   - Up to 90 business days to be processed during holidays
   
   We will notify you by email once your refund is processed.
   
   Tower.com is not responsible for lost or damaged returns. If you have inquiries about obtaining a return shipping label or have additional questions, please contact Customer Care
   
   *All items in stock are NEW. However, we know that a small selection of quality titles do not arrive sealed in plastic wrap.

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How will I be refunded?
In most cases, refunds will be given in the same form as the original method of payment.
Please note: If your purchase was paid for by money order, reimbursement will be in the form of store credit.

Will I be refunded for Duties, Customs, Taxes and Surcharges?
We cannot accommodate requests for refunds for Duties, Customs, Taxes and Surcharges incurred by the ordered product.

What happens if I return my item without an authorized return shipping label?
All returns must include our authorized return shipping label so that it can successfully be processed at our distribution center. Any returns that arrive without our label are ineligible for processing and, therefore, ineligible for reimbursement. Remember, it is very important you have your return request endorsed by a Tower Team Member – we will guide you through the rest of the way!

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