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Payment Information



Forms of Payment Accepted

Google Checkout Visa Mastercard American Express PayPal

Prefer Paypal? Tower.com Now Accepts Payments with Paypal!

PayPal

We are pleased to accept PayPal as a checkout option on Tower.com.

A secure and trusted choice, PayPal allows you to make purchases without having to disclose your credit card number or financial details. You can also choose to make purchases on Tower.com with funds from your PayPal account or with a PayPal-linked debit card.

Interested in learning more about the advantages of Paypal? Please visit the official PayPal website for more details.

New on Tower.com:
For your security and protection Tower.com now enforces Verified by Visa and MasterCard® SecureCode™ validation. When paying with VISA or MASTERCARD you will be prompted to enter your Verified by Visa or SecureCode™ PIN. To learn more about the programs please contact your issuing bank or follow the links below.

Tower.com accepts payments by VISA, MASTERCARD, AMERICAN EXPRESS, GOOGLE CHECKOUT, PAYPAL and money orders. We no longer accept Bill Me Later and checks as payment. We do not accept payments via email, bank transfers or Smart Card.

All transactions with Tower.com must be with financial institutions that perform billing address checks using the AVS (Address Verification System).

The Address Verification System is used to verify the identity of the person claiming to own the credit card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company.

When transactions are declined due to AVS failure, the authorization code, along with the hold on the authorized funds, will remain on the customer's card until the card issuing bank removes the authorization. As a result, the held funds may be subtracted from the customer's available balance, and an online statement may reflect the authorization request which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement.

Introducing a simple solution for customers who wish to take advantage of our MONEY ORDER payment option:

  1. Follow our checkout process and select the money order payment method to complete your purchase.
  2. Your order confirmation page will include detailed instructions on how to send us your money order payment.
  3. Please print your order confirmation page and send it along with your money order to:

    Tower.com
    2207 Concord Pike #633
    Wilmington, DE 19803-2908
    USA

*Please note: this mailing address is not able to process returns. For information on Tower.com return policies, please visit our Return Policy pages.

Important Information to remember:

  • Please be advised that MONEY ORDER payments are non-refundable. In the event a money order payment is cancelled, the value of the money order may only be applied towards another purchase.
  • All money order payments must be denominated in U.S. dollars and drawn from a U.S. bank. Tower.com is currently unable to process International money orders.
  • Payments must be received within 20 business days to avoid cancellation of your order.
  • Please allow up to 2 weeks for Tower.com to process your order once your money order has been received.

Tower E-Card Policy

Due to recent company and fulfillment ownership transitions, the Tower.com e-card program is temporarily not available. If you purchased an e-card on or after March 23, 2007, please be assured that your e-card payment was successfully retrieved and will soon be eligible for use.

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Tower Account Policy

Due to recent company and fulfillment ownership transitions, the Tower.com Account program is temporarily not available. If your payment was processed on or after March 23, 2007 and you subsequently received a Tower Account credit for that purchase, please be assured that your credit was successfully retrieved and will soon be eligible for use. We are currently updating our systems and will be validating the applicable Tower Account credits in the near future.

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Tower Records Gift Certificate Policy

NOTICE AND PROCEDURE FOR CUSTOMERS HOLDING GIFT CERTIFICATES PURCHASED AT A FORMER TOWER RECORDS RETAIL LOCATION:

As of June 11, 2007, the assets of Tower.com, including the website, were sold by the bankruptcy estates of Three A's Holding, LLC and MTS, Incorporated. Those holding gift cards of Tower Records or Tower.com should make their claims to the Bankruptcy Court presiding over these bankruptcy cases. For information, you may view the court docket, In re Three A's Holdings, LLC, Bankruptcy Case No. 06-10866 (BLS) pending in the United States Bankruptcy Court, District of Delaware.

Information may also be obtained on-line at http://www.omnimgt.com/public/files/frmMainCase.aspx?cboclient=802This link will open in a new window.

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