Duties, Customs, Taxes & Surcharges |
International customers will be responsible for the following incurred charges:
- Duties
- Customs
- Taxes
- Surcharges
Tower.com has no control over these charges and they are not included in our Product or Shipping fees.
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Cancellations or Refunds for International Shipped Items |
Orders that have already shipped from our warehouse cannot be canceled. We cannot accommodate requests for refunds on orders that have been refused by the recipient or are undeliverable because of an incorrect International address. Tower.com does not accept requests for returns on International orders, due to high processing costs.
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International Shipping |
For items shipped internationally, please allow up to thirty (30) business days for delivery. If you have not received your order after thirty (30) business days from the date your item was shipped, please contact Customer Care at orders@tower.com
Shipping rates are calculated per item at time of purchase. Please review your checkout page to select your preferred shipping option.
Airmail
United States Postal Service (USPS) Airmail ships packages sent from the US to destinations outside North America.
Delivery times will vary depending on where the product is being shipped from and your location. On average, you can expect to receive your order 5-15 business days after shipment, but we are unable to guarantee delivery times for airmail delivery.
Please note: Due to consistent delivery problems we can no longer ship orders to the following countries. We apologize for any inconvenience.
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Afghanistan
Angola
Bangladesh
Belarus
Bulgaria
Burma
Burundi
Congo
Croatia
Cuba |
Czech Republic
Estonia
Ethiopia
Georgia
Hungary
Indonesia
Iran
Iraq
Israel |
Latvia
Lithuania
Macedonia
Malaysia
Mexico
Morocco
Nigeria
Pakistan
Poland
Romania
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Russia
Rwanda
Seychelles
Slovak Republic
Slovenia
Sudan
Syria
Ukraine
Yemen
Yugoslavia |
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Delivery Times |
We allow the following delivery times from the original ship date of the package:
- 21 business days for packages shipped within the Continental US.
- 30 business days for packages shipped to Alaska, Hawaii, a US Territory, Canada or a military address.
- 30 business days for international shipments.
If you do not receive a shipped package by the applicable delivery time described above, please contact Customer Care at: orders@tower.com.
We ask that you contact your local Post Office and your local Customs Office (for international deliveries) before contacting Customer Care, as either institution may be holding your package.
You have up to 35 business days to notify us about the non-receipt of a package shipped with the Continental US, or to a US territory, military addresses, Canada or International destination.
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DVD/Video Formats |
IMPORTANT INFORMATION ABOUT DVD/VIDEO FORMATS
DVDs
The majority of DVDs offered at Tower.com are coded for Region 1 (U.S. and Canada.) However, please be advised that we also offer DVDs coded for Region 2 (Japan, Europe, South Africa, and the Middle East, including Egypt.) To verify that you are purchasing the correct region code, please check the product details page and review the DVD packaging upon receipt of your purchase.
Video
The majority of VHS titles offered at Tower.com are NTSC format, the standard for North America and Japan. To better serve our customers, we also offer a selection of PAL/SECAM-format VHS titles, that work in most players in Europe, Australia, China and the Middle East. Please be advised that PAL/SECAM videotapes will not work on traditional North American players.
Visit our Audio & Video Formats section for further information regarding available video formats and region codes.
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