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Customer Care Center

 

Tower.com is dedicated to providing the highest level of customer service. Here at Tower.com we know and understand all of the joys, concerns and frustrations that happen when you shop online. Tower.com wants you to experience only joy – after all, we provide EVERYTHING ENTERTAINMENT!

Please contact us so that we can make your online shopping experience the very best!

 

Customer Service FAQ

 [» Has my order shipped? 
 [» What is Tower.com’s Return Policy? 
 [» How do I cancel my order/item? 
 [» Why are certain items not available right away? 
 [» Free standard shipping information and policies. 
 [» For more information, visit our FAQ page

 

Customer Service GENERAL INQUIRIES

For general inquiries email us at feedback@tower.com.

 

email EMAIL

Order status and questions for orders placed on tower.com before April 27, 2010.

For all orders placed after April 27, 2010 please click here.


 

Security and Privacy

Privacy Policy, Cookies, Your Personal Information

Login and Account

Creating and Updating Your Account, Password Recovery

Shipping Information

Shipping Options, Delivery Times, Address Information, Holidays

Returns

Tower.com Returns Policy

Order Information

Placing an Order, Tracking your Order, Canceling your Order

Payment Information

Accepted Forms of Payment, Tower E-Card Policy, Tower Account Policy, Tower Records Gift Certificate Policy

International Information

Duties, Customs, Taxes, Surcharges, International Shipping Options, Delivery Times, International Refund Policy, Product Formats

Product Status

On Sale, In Stock, Pre-Orders, Special Availability, Not Available

Pricing

Pricing, Pricing error and Inaccuracy Disclaimer

Audio & Video Formats

Audio & Video Formats, DVD Region Encoding, Region Code Disclaimer

Terms of Use

General Terms, Restrictions, Account Terms, E-Commerce Terms, Legal Informations & Notices

Special Offers

Terms and conditions of special offers.







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Copyright © 1995-2012 TOWER.COM INC
Tower, Tower Records, TowerRecords.com, Tower.com, Tower CD Listening Station, Tower Outlet, Tower Records Videos Books, Tower Essentials, Pulse! and associated logos and trademarks are registered trademarks of Tower.com Inc. in the United States and other countries.
Copyright 2012. For personal noncommercial use only.
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To link directly to this page: http://www.tower.com/help/help_home.cfm
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