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Tower.com's Top FAQ

Order Status / Cancellation

 [» How do I check the status of my order?

Returns

 [» What is Tower.com’s Return Policy?
 [» How can I return my item?
 [» Why do I need an Authorized Return Shipping Label?

Shipping, Delivery & Availability

 [» Can I track my package?

Pricing & Payments

 [» What payment options do you offer?
 [» What happens if I find a pricing error on Tower.com?

Tower.com Commitments

 [» Our Privacy Policy
 [» Your security

Customer Service

 [» How to contact our customer care department
 [» Have a product suggestion?

 
 
How do I check the status of my order?
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Log in to your Amazon.com account to view your order details. To login click here.

For further information click here.

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What is Tower.com's Return Policy? 
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 [Tower.com's Return Policy

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How can I return my item? 
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Please see our  [Return Policy for details on how you can return your item.

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Why do I need an Authorized Return Shipping Label? 
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spacer All returns must include our authorized return shipping label so that they can successfully be processed at our warehouse. Any returns that arrive without our label are ineligible for processing and, therefore, ineligible for reimbursement. Remember, it is very important you have your return request endorsed by a Tower Team Member – we will guide you through the rest of the way!

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Can I Track my Package?
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To view the status of your order sign in to your amazon.com account by clicking here.

For further information on tracking shipments click here.

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What payment options do you offer? 
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As of April 28, 2010 all payments will be processed by Amazon.com. For further details regarding payment methods accepted by Amazon.com click here.

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What happens if I find a pricing error on Tower.com? 
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spacer Information at Tower.com may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after your have submitted and placed your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, Tower.com will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your order/transaction. We apologize for any inconvenience. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect item. Please see our  [Returns Policy for further information.

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Our Privacy Policy 
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 [View our privacy policy

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Your Security 
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 [Learn more about how Tower.com is committed to your security.

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Contact our Customer Care Department 
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 [How to contact our Customer Care Department

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Have a product suggestion? 
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Email us, we will try our very hardest to find it:  [suggestions@tower.com

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Tower, Tower Records, TowerRecords.com, Tower.com, Tower CD Listening Station, Tower Outlet, Tower Records Videos Books, Tower Essentials, Pulse! and associated logos and trademarks are registered trademarks of Tower.com Inc. in the United States and other countries.
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