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Tower.com's Top FAQ

Your Account

[» How do I create an account with Tower.com?]
[» Do I have to create an account to make a purchase on Tower.com?]
[» Oops! I forgot my password!]

Order Status

[» Has my order shipped?]
[» How do I cancel my order/item?]
[» Can I edit my order after purchasing? ]
[» How can I obtain my invoice?]
[» What exactly is a backorder?]

Returns

[» What is Tower.com’s Return Policy?]
[» How can I return my item? ]
[» Why do I need an Authorized Return Shipping Label?]

Shipping & Delivery

[» Where is my shipment?]
[» Can I track my package?]
[» What are Tower.com’s Shipping Rates?]
[» Why are certain items not available right away?]
[» Can I have my items shipped to a P.O. Box, APO/FPO?]
[» What is free standard shipping?]

Pricing & Payments

[» What payment options do you offer?]
[» What is MasterCard® SecureCode™ or Verified by Visa?]
[» How can I obtain my invoice?]
[» When will my credit card be charged?]
[» What happens if I find a pricing error on Tower.com?]

Tower.com Commitments

[» Our Privacy Policy]
[» Your security]

Customer Service

[» How to contact our customer care department
[» Have a product suggestion?]

Your Account

How do I create an account with Tower.com?

Joining the Tower Community is fast and reliable - simply enter your registered email address and choose a secure password and you are ready to order from Tower and participate in our interactive customer features.

[Create an account with Tower.com]

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Do I have to create an account to make a purchase on Tower.com?

All purchases made using the Tower.com direct checkout require a Tower.com account to be established. Having an account enables you to browse your order history, stores your information for quick purchasing, and allows us to keep you up to date through email confirmations and special Tower.com offers. If you would like to make a purchase WITHOUT a Tower account, you may now do so using the fast and easy Google Checkout System. [More information.]

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Oops! I forgot my password!

Forgot your password? We understand! Tower.com has a few easy ways to help you login.

Go to Sign in and click the “Forgot your Password” button
Simply enter your registered email address and click "Continue" - We will email your password directly to you.

Order Status

Has my order shipped?

Our tracking services provide you with up to date information on the status of your order and when your item(s) have shipped from our warehouse. Here’s how it works:

When your order is processed, you will receive an email that links to our tracking site. You can also visit this site by clicking on the “Order Status” button in the top corner of the tower.com homepage!
In the spaces provided, enter your Order Number and Zip Code
Click on the "Track It" button to view the shipping status of your order

How do I cancel my order/item?

Please be advised you can only cancel your order if the item(s) have not already been shipped. To check the status of your order’s shipment and eligibility for cancellation, please visit our tracking services website. Here’s how it works:

When your order is processed, you will receive an email that links to our tracking site. You can also visit this site by clicking on the "Order Status" button in the top corner of the tower.com homepage!
In the spaces provided, enter your Order Number and Zip Code.
Click on the "Cancel an Item" link in the lower left corner to request a cancellation.
If your item(s) have not shipped from our warehouse, please select the item(s) you wish to cancel and finalize your request.
You will receive an email confirmation with your final cancellation status.

Can I edit my order after purchasing?


	You may cancel items from your order, but you cannot edit or replace them with new items – please place a brand new order. Back To Top

How can I obtain my Invoice?


	Every time you make a purchase on Tower.com, we send you an order confirmation email that includes the details of your purchase. You can also access this order confirmation by logging in to your Tower.com account and clicking on your “Order History” to view your past purchases. Back To Top

What exactly is a Backorder?


	A backorder is an item that is not currently in stock at our warehouse. We have ordered the product from our supplier and will update you on the status of your order via email. Back To Top

Returns

What is Tower.com's Return Policy?

[Tower.com's Return Policy]

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How can I return my item?

Please see our [Return Policy] for details on how you can return your item.

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Why do I need an Authorized Return Shipping Label?


	All returns must include our authorized return shipping label so that they can successfully be processed at our warehouse. Any returns that arrive without our label are ineligible for processing and, therefore, ineligible for reimbursement. Remember, it is very important you have your return request endorsed by a Tower Team Member – we will guide you through the rest of the way! Back To Top

Shipping & Delivery

Where is my shipment?

Our tracking services provide you with up to date information on the status of your order and when your item(s) have shipped from our warehouse. Here’s how it works:

When your order is processed, you will receive an email that links to our tracking site. You can also visit this site by clicking on the "Order Status" button in the top corner of the tower.com homepage!
In the spaces provided, enter your Order Number and Zip Code.
In your order details summary, you will be able to check the delivery status of your item(s) and view any available carrier tracking information.

Can I Track my Package?

Tower.com is able to provide up to date information on the processing and shipment of your order. We are now able to provide delivery confirmation information for the majority of our carriers. All available carrier delivery confirmation information will now appear on your individual order details summary.

What are Tower.com's Shipping Rates?


	Shipping rates are calculated per item at time of purchase. Please review your checkout page to select your preferred shipping option. We are pleased to provide our customers with Standard, Expedited and Priority shipping services for domestic orders. Back To Top

Why are certain items not available right away?


	Please visit our [Product Status] page to learn more about the availability of our items! [Back To Top]

Can I have my items shipped to a P.O. Box, APO/FPO?


	Tower.com no longer ships to P.O. Box addresses. Please provide a physical address to ensure no shipping delays from time of order. Tower.com will ship to APO/FPO addresses with our standard service, however there will be shipping delays and weight and size restrictions will apply. Some items cannot be shipped to APO/FPO addresses. [Back To Top]

What is free standard shipping?

Take advantage of our improved SHOP N' SAVE shipping service - When you purchase over $25.00 in Tower.com product, we will ship your items at standard delivery rate FREE to anywhere in the contiguous United States.

The following restrictions apply:

Tower.com no longer ships to P.O. Box addresses. Please provide a physical address to ensure no shipping delays from time of order.
Please note that your order may take an additional 5-7 business days to ship after all items in the order are available to ship. Transit time for Free Standard Shipping orders is 10 to 14 business days after shipping.
Your order may become ineligible for Free Standard Shipping if item(s) are cancelled, shipping address is changed.
Please notify customer service if you have or wish to cancel an item.
Certain items may become ineligible for Free Standard Shipping if they are oversized or overweight.
Handling fees, special order fees may apply.
Free Standard Shipping policies may change or be discontinued at any time.

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Pricing & Payments

What payment options do you offer?

We currently accept VISA, MASTERCARD, AMERICAN EXPRESS, GOOGLE CHECKOUT, PAYPAL and money order payments. Please check back regularly to learn about additional payment options.

What is MasterCard® SecureCode™ or Verified by VISA?

New on Tower.com:
For your security and protection Tower.com now enforces Verified by Visa and MasterCard® SecureCode™ validation. When paying with VISA or MASTERCARD you will be prompted to enter your Verified by Visa or SecureCode™ PIN. To learn more about the programs please contact your issuing bank or follow the links below.

How can I obtain my invoice?

Every time you make a purchase on Tower.com, we send you an order confirmation email that includes the product details of your purchase. You can also access this order confirmation by logging in to your Tower.com account and clicking on your “Order History” to view your past purchases.

When will my credit card be charged?


	All credit cards are charged upon the successful purchase and processing of your order. Back To Top

What happens if I find a pricing error on Tower.com?


	Information at Tower.com may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after your have submitted and placed your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, Tower.com will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your order/transaction. We apologize for any inconvenience. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect item. Please see our [Returns Policy] for further information. [Back To Top]

Tower.com Commitments

Our Privacy Policy

[View our privacy policy]

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Your Security

[Learn more about how Tower.com is committed to your security.]

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Customer Service

Contact our Customer Care Department

[How to contact our Customer Care Department]

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Have a product suggestion?

Email us, we will try our very hardest to find it: [suggestions@tower.com]

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