Crucial Conversations (Hardcover) ~ Al Switzler (Author) Cover Art

Crucial Conversations (Hardcover)

By: Al Switzler (Author), Joseph Grenny (Author) and Ron McMillan (Author)

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In this guide for business and personal life, several business trainers offer help in negotiating those "important" conversations that have a high-anxiety factor. They offer a seven-point program to help one negotiate the pitfalls and acquire skills and confidence in interpersonal relations.

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