Crucial Conversations (Audio) ~ Al Switzler (Author) Cover Art

Crucial Conversations (Audio)

By: Al Switzler (Author), Joseph Grenny (Author) and Ron McMillan (Author)


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Also Available in: [Paperback]
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Publisher's note

"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics



A powerful, seven-step approach to handling difficult conversations with confidence and skill



"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Annotation

In this guide for business and personal life, several business trainers offer help in negotiating those "important" conversations that have a high-anxiety factor. They offer a seven-point program to help one negotiate the pitfalls and acquire skills and confidence in interpersonal relations.



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