The Cost of Bad Behavior: How Incivility Is Damaging Your Busine... Cover Art

The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It (Hardcover)

By: Christine Pearson (Author) and Christine Porath (Author)

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Publisher's note

Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.

Why incivility at work is a bigger problem than you suspect
Whether itas a standoffish coworker or an arrogant boss, incivility at the office doesnat just affect the moods of a few employees; it hurts an entire company.
Consider these statistics: 12 percent of all employees say theyave left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say theyave experienced rudeness at work.
Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.
Bestsellers like "The No Asshole Rule" and "The Power of Nice" have shown the hunger for more civility at work; now "The Cost of Bad Behavior" shows exactly what to do about it.

Annotation

If the authors of THE COST OF BAD BEHAVIOR are to be believed (and they most certainly should be), the workplace today is very much like junior high school, with cliques, mean girls, nasty boys, and a wide range of totally inappropriate behavior--some of it having to do with hand-held devices. Christine Pearson and Christine Porath provide a plethora of examples, many of which would be funny in movies and television (which might be the problem). Their true purpose, however, is to point out companies that have forthrightly addressed these issues and which run smoothly as a result of management techniques and corporate environments that value people first. As their title indicates, there is a price to pay for ignoring uncivil behavior among workers. Pearson and Porath offer a range of techniques to set companies on the path to a better future for all.

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